Q: How would you describe your role?
The Account Director is the firm’s main face to the client. We think strategically with our clients to determine the best medical communications solutions to meet their objectives. We look at client objectives, assess industry trends and data, and review what the competition is doing. Then our Medical Writers tell the client’s story in a way that’s medically accurate and visually compelling.
Q: What differentiates Medicalwriters.com from other firms?
We speak to the client’s needs rather than the spreadsheet. We ask, “What works for the client?” and go from there. Another cultural trait that sets us apart is that we make that extra effort to get to know our clients. The culture at Medicalwriters.com gives us the freedom to take our time with our clients.
Q: What does it take to be on the Client Services team at Medicalwriters.com? Do you need a science background?
It couldn’t hurt, but I didn’t have a science background when I started in the industry. I learned on the fly. What’s more important is to have a human touch, to be able to think, to be curious and nimble, to retain knowledge.
Q: What traits do you look for in a colleague in Client Services?
Somebody who thinks on their feet, whose personality meshes with the group. But this is even more critical—someone who is willing to learn. I’m learning new things every day, and I’ve been in this industry for a while now. We also need to be willing to take constructive criticism. Fundamentally, we’re just trying to make each other better—to make the firm better.